FAQ

Frequently Asked Questions

Student

SAY is an education startup passionate about helping you speak Korean like a native. SAY provides 1:1 online speaking lessons with professionally-trained native Korean tutors.

Once you sign up and enroll in a course, you will be able to schedule your lessons and choose your preferred topics. You will be able to connect with your tutor via our video conferencing tool, download and print lesson materials, and check feedback forms all on your student dashboard. Each lesson lasts 1 hour.

You will be designated your very own SAY tutor, who will tailor lessons to your specific needs. Our tutors have 20+ years of experience in various industries, and their diverse expertise and backgrounds allow for personalized matching and tailored learning.

Yes. Our curriculum is developed by Korean language education experts, including former instructor at Yonsei University’s Korean Language Institute and the Head of Korean Programs at Princeton University. It is designed specifically to help students with speaking. Each level consists of various lesson topics, from which you can choose to learn. You will be able to download and print out the lesson materials on your dashboard after you enroll in a course (at no extra cost).

Yes! We have courses designed specifically for different levels. If you have never studied Korean before, we recommend that you start with the Hangul course. If you have studied for a long time and are fluent, we recommend the Current Events course or the Business Korean course.

There are sample lessons and syllabus that you can view before purchasing. You can also take this level test that we designed or sign up for a free consultation here. Our friendly staff will answer all of your questions and help you select the best course for you.

We highly recommend that you spend at least 15 minutes prior to your lesson looking over the class materials so that you can be prepared to ask questions or focus on the parts that you need more help with. After class, you should spend at least 30 minutes reviewing over the vocabulary and grammar. Your tutor will write the feedback form for you after each lesson, so make sure to use it to review. We understand that students are busy, but remember that spending a little bit of time before and after class can significantly improve your learning experience!

For level 1, there is homework included in each lesson, as there is a lot of vocabulary and grammar to learn for beginner students. You will go over the homework in the beginning of your following lesson. For other levels, it is not included in the curriculum. However, if you really want to get homework, feel free to let your tutor know!

Yes! It will be marked "completed" but you will be able to choose it again. The benefit of having your own tutor and learning 1:1 is that all of your lessons will be personalized and tailored to your needs. Feel free to choose the same topic as many times as you want if you simply could not finish the lesson within one hour or if you want to review.

Level 1 has 40 lessons, while levels 2 to 4 have 20 lessons each. We recommend that you take lessons at least twice a week and consistently. How long it takes to complete one level really depends on how dedicated you are, as you can choose the pace of your learning. Some of our passionate students complete one whole level in 1-2 months.

If you want to learn with a different tutor, you can contact us via email at support@sayspeaking.com. Please let us know if you have any specific preferences or needs, and we will gladly help you with your request.

We recommend all of our students to be in a location with stable wifi in order to get the best experience with video connection. If you experience issues with video, you will still be able to conduct your lesson using audio. To troubleshoot, you can try refreshing your page or logging out of the video and logging back in. Sometimes you will experience a lag in connection but it will eventually stabilize .

If additional troubles persist, please notify us at support@sayspeaking.com or the Chat Messenger on the website. We will connect you with a support staff who will help you troubleshoot the technical issues. If the issue is clearly from the tutor side, you can reschedule the lesson. If the situation is serious and cannot be resolved, you have the option of receiving a refund. We will try our best to help accommodate you! :)

No, we currently do not offer offline lessons.

Absolutely! Once you create an account you will get updates on these special deals and promotions! Follow us on Instagram and Facebook to also get notifications on when we have special offers.

Please schedule more than 72 hours before your preferred time. (If today is May 1st, the earliest you can schedule a lesson will be May 4th.) We have a three-day buffer to ensure that your tutor has enough time to prepare for your lessons and provide the best quality experience.

Headphones with mics are optional. You can conduct the lesson without using earphones if you are in a quiet space. But if you hear echoing, then it's always better to plug in your earphones/headphones. All our tutors will conduct the lesson in a quiet space and use their own headphones while conducting the lesson.

The video conferencing tool will work on Chrome or Firefox, but it will NOT work on Safari or IE browser. We recommend that you use Chrome on your desktop or laptop. Make sure that you are using the latest version of Chrome or Firefox. To access the video chat, enter by clicking on the "Join Lesson" button, which will be activated prior to the scheduled lesson time. Then, you will be taken to a new screen where the video chat room will load. Depending on your wifi, the connection may take a few seconds to 30-45 seconds.

If you do not have a computer, you may download the Chrome browser on your phone or tablet. However, we do not recommend this option as it will not give you the best learning experience.

You can cancel and reschedule your lesson directly on your dashboard up to 24 hours before the lesson time. Beyond that point, you may cancel your lesson to notify your tutor, but you will not be able to reschedule. SAY does this to be fair to our tutors, who have very busy teaching schedules and prepare ahead for these lessons.

It is your responsibility to attend all of your lessons on time. If you miss your lesson, you will not be able to get a refund or reschedule. Please make sure to reschedule at least 24 hours before the scheduled lesson time to notify your tutor.

Yes, we provide lessons to a number of different organizations. Our service is ideal for busy employees as they can take lessons at any time from 7am to 11pm and anywhere. Our tutors are also professionals with 20+ experience at some of the largest companies and institutions in Korea. Please contact us at support@sayspeaking.com for more information.

You may cancel your SAY account at any time and SAY will issue a refund according to the following terms.

1. All refunds are applicable to the portion of the Service that is completely unused. For lessons that have never been scheduled, you will get 100% of your money refunded if cancelled within 30 days of purchase and 50% refunded after that point.
2. For lessons that took place, no refunds will be issued.
3. For lessons that are expired, no refunds will be issued.
4. For lessons that are cancelled and/or rescheduled less than 24 hours before the scheduled class time, no refunds will be issued.
5. For lessons that have been provided for free, no refunds will be issued.
6. In case you purchased a package with a discount, lessons that took place will be calculated at regular price and be deducted from the total amount of refund.

Teacher

세이는 외국의 한국어 학습자들에게 1:1 온라인 한국어 레슨을 제공하는 글로벌 벤처기업 입니다.

세이는 세계 최고 미국 명문대학교 학생들을 비롯해서 세계 전역의 한국어 학습자들을 상대로 한국어 회화수업을 제공합니다.

관심을 가져 주셔서 감사합니다. “튜터 지원하기" 페이지로 이동하셔서 기본적인 안내를 받으시면 됩니다.

먼저 웹사이트 온라인 서류접수를 진행해 주세요. 1주일 이내로 개별적으로 결과를 안내해드리고 있습니다.

성품, 실력, 경력, 전문성을 포함한 7가지 기준표로 선발합니다. 우대사항은 다음과 같습니다: 교직 경험이 있으신 분, 한국어 지도 경력이 있으신 분, 영어회화가 가능하신 분, 상담 경력이 있으신 분

레슨은 신청하신 시간에 편하게 집에서 진행하시면 됩니다. 스마트폰 어플로 진행하기 때문에 컴퓨터 경험이 없으셔도 괜찮습니다. 레슨에 최적화된 환경은 와이파이가 잘 되고 조용한 장소 입니다. 전문성 있도록 화면에 얼굴이 잘 나오시고 밝은 곳에서 레슨을 진행해 주시면 됩니다.

네, 교재는 세이에서 제공해드립니다. 연세대학교, 프린스턴대학교 한국어 선생님들이 자체적으로 개발한 세이의 커리큐럼은 엄선된 컨텐츠입니다. 다만 튜터로 활동하기 이전에 전임교수님이 진행하는 2시간 커리큐럼 사용법을 수강하셔야 합니다.

세이는 튜터와 학생과 직접적인 커뮤니케이션을 금하고 있습니다.