FAQ

Frequently Asked Questions

Student

Say is an education venture passionate about helping you speak Korean like a native. Through our platform, you can take one-on-one speaking lessons with our native Korean tutors, whether you are taking formal classes or studying on your own.

You will be designated your very own Say Tutor, who are professionals with extensive Korean teaching experience. They are a talented group of retired professionals and educators with a lifetime of work experience. Their diverse expertise and backgrounds allow for personalized matching and tailored learning.

Register now to enroll in a course and schedule your lessons. For 50 minutes, you will get the 1:1 speaking practice you need to become a more fluent Korean speaker. Join lesson on the selected time and date to be connected with your tutor via our easy to use video chat tool.

Please note lessons will NOT work on the Safari or IE browser. You need to be using the latest version of Chrome or Firefox on either desktop or laptop. We currently do not offer our services on phones or tablets.

Yes. Each course consists of 10-20 lessons, which you can take at your own pace. The course material is designed to help you effectively no matter where you are on your path to mastering Korean. Our courses are designed by a dedicated team of creative and professional educators. Former instructors at Yonsei University’s Korean Language Institute and the Head of Korean Programs at Princeton University comprise our amazing team.

You can cancel and reschedule your lesson up to 24 hours before the lesson time. Please email us at support@sayspeaking.com or chat us on the live messenger.
Beyond that point, your lesson is locked and cannot be cancelled. SAY does this to be fair to our tutors, who have very busy teaching schedules and prepare ahead for these lessons. If you abruptly cancel a class less than 24 hours from a confirmed lesson, this is lost revenue and time for them.

Yes! And we're currently designing a course that will be available to students learning Korean for the first time. We will send an update via email and our facebook page so please make sure to subscribe and follow us online.

In cases where you no longer enjoy taking lessons with a certain teacher or would like to switch up a teacher, you can contact us via email at support@sayspeaking.com OR you can contact us via our chat messenger to reach one of our SAY support staff. Please let us know your exact situation, who the teacher is and why you need to change. We will gladly help you with your request.

It is your responsibility to attend all your lessons on time. Please refer to our rescheduling policy if you must change the date of a lesson. Otherwise, if you miss your scheduled lesson, we will not refund you and it will also make your SAY tutor very sad :(

We recommend all our students to be in a location with stable wifi in order to get the best experience with video connection and quality. If you experience issues with video, you will still be able to conduct your lesson using audio. To troubleshoot, you can try refreshing your page or logging out of the video and logging back in. Sometimes you will experience a lag in connection but it will eventually stabilize .

If additional troubles persist, please notify us first via the Chat Messenger. We will connect you with a support staff. We will then help you troubleshoot the technical issues dealing with connection lost of other issues that may prevent you from continuing your lesson. The same goes for the teacher side. If the situation is serious and cannot be solved, you have the option of receiving a full refund or rescheduling your lesson. We will try our best to help accommodate you! :)

Absolutely! Please sign up for our newsletter to get updates on these special deals and promotions! We also send you free learning materials so don't miss out!

We currently offer lessons at $29.99 per hour with discounted prices for 5-Lesson and 10-Lesson Packages. We highly recommend our students to purchase our package lessons to get the most out of the learning experience. Not only is it cheaper (our 10 lesson package is $19.99 per 1-hour lesson), you will also benefit from more consistent practice with your tutor. All our packages also include membership into our loyalty customer program "Banchan Buddies" where we will send you free learning materials over our weekly newsletters. You will also have access to exclusive content and discounted offers.

Great question! To pay the bills, is the short answer. First, part of the mission of SAY is to provide meaningful jobs to Korean senior citizens. And like any other small business, we need to cover costs of running the organization (staff salaries, office rent, legal fees, printed materials, web presence, advertising, etc.). We offer a phenomenal service for your money and we take our work very seriously. All of our tutors go through a rigorous screening and training process. Many tutors also have take courses to receive their Korean teaching license in order to be certified professional tutors. Only the most impressive seniors are kept as part of our family of tutors and we pay our far more than the Korean national minimum wage (11,000 Korean won/hour). Volunteer teachers would simply not be sustainable in the long run, and we strive to be self-sustaining. We are confident that you'll find your SAY sessions to be worth every penny.

However, we also provide a number of free trials for those who can't afford to pay. Our primary goal is to empower our seniors to connect with the youth and the world through technology, while also providing meaningful and effective Korean conversational tutoring to our students. We know that we charge far less than our competitors, and we also understand that not everyone can afford to pay. That's why we sponsor free monthly trial lessons through our own volunteer time every month in an effort to help students who may not be able to afford us or who just want to try us out. See our homepage for more information or contact us at support@sayspeaking.com

No, we currently do not offer offline lessons.

If you are interested in taking a free level test or consultation with us, please apply at https://calendly.com/sayspeaking/koreanleveltest
Our staff will answer all your questions and help you select the best course for you.

Right now, our platform does not offer on-demand scheduling. We have a three-day buffer so you will need to schedule lessons at least 3 days from the current time.
Ex) Today is May 1st, the earliest you can schedule a lesson will be May 4th.

We do this to ensure that our staff has the time to organize all lessons and for our tutors to prepare lessons in advance so that you will have a great time learning!

Headphones with mics are optional. You can conduct the lesson without using earphones if you are in a quiet space. But if you hear echoing, then it's always better to plug in your earphones/headphones. All our teachers will be using their own headphones while conducting the lesson.

First, make sure you are using the latest Chrome version on your computer. Our platform is currently only available on desktop Chrome browser and laptop Chrome browser. We do not provide video on mobile. To access the video chat, when your lesson is ready, enter by clicking on "Join Lesson" button, which appears on every lesson card on your Dashboard. Then you will be taken to a new screen where you can click "Enter Room" and the video chat room will load. Depending on your wifi, the connection may take a few couple seconds to 30-45 seconds.

Yes, we provide lessons to a number of different organizations. Our service is ideal for busy employees as they can take lessons from their home or office at times that suit them. We can also customize the lessons to focus on work/business language. Our prices are very reasonable and we can sometimes offer bulk discounts. Please contact us at support@sayspeaking.com so that we can discuss a tailored package for your organization.

Teacher

세이는 외국의 한국어 학습자들에게 1:1 온라인 한국어 레슨을 제공하는 글로벌 벤처기업 입니다.

세이는 세계 최고 미국 명문대학교 학생들을 비롯해서 세계 전역의 한국어 학습자들을 상대로 한국어 회화수업을 제공합니다.

관심을 가져 주셔서 감사합니다. “튜터 지원하기" 페이지로 이동하셔서 기본적인 안내를 받으시면 됩니다.

먼저 웹사이트 온라인 서류접수를 진행해 주세요. 1주일 이내로 개별적으로 결과를 안내해드리고 있습니다.

성품, 실력, 경력, 전문성을 포함한 7가지 기준표로 선발합니다. 우대사항은 다음과 같습니다: 교직 경험이 있으신 분, 한국어 지도 경력이 있으신 분, 영어회화가 가능하신 분, 상담 경력이 있으신 분

레슨은 신청하신 시간에 편하게 집에서 진행하시면 됩니다. 스마트폰 어플로 진행하기 때문에 컴퓨터 경험이 없으셔도 괜찮습니다. 레슨에 최적화된 환경은 와이파이가 잘 되고 조용한 장소 입니다. 전문성 있도록 화면에 얼굴이 잘 나오시고 밝은 곳에서 레슨을 진행해 주시면 됩니다.

네, 교재는 세이에서 제공해드립니다. 연세대학교, 프린스턴대학교 한국어 선생님들이 자체적으로 개발한 세이의 커리큐럼은 엄선된 컨텐츠입니다. 다만 튜터로 활동하기 이전에 전임교수님이 진행하는 2시간 커리큐럼 사용법을 수강하셔야 합니다.

세이는 튜터와 학생과 직접적인 커뮤니케이션을 금하고 있습니다.